Undergraduate Town Hall Leads to New Ticketing System for Department
The UCLA Mathematics Undergraduate Student Services office supports over 2,000 math majors and manages 20,000+ general course enrollments. Like many departments at UCLA, they are made up of a small team and are consistently inundated with requests. Managing a high volume of emails in a shared inbox is cumbersome and inefficient for both staff and students waiting to receive a response. Last fall, the Department hosted its first virtual town hall specifically […]